TERMS AND CONDITIONS OF BOOKING
"BOUNDLESS ASIA TRAVEL (BAT)" refers to operating company. "Agent" refers to Tour Operator and/or their respective Travel Agents making bookings through BOUNDLESS ASIA TRAVEL (BAT) on behalf of their "Clients" (passengers).
1. BOOKINGS
All bookings are made through the BOUNDLESS ASIA TRAVEL (BAT) Booking Center in Phnom Penh.
- Phone : (855-23) XXXXX
- Hot Line : (855-89) XXXXX
- Facsimile : (855-23) XXXXXX
- E-mail : enquiry@boundlessasia.com
- Website : www.boundlessasia.com
2.PER PAX SYSTEM
All BOUNDLESS ASIA TRAVEL (BAT) products are based on a "per PAX" system, meaning prices are quoted on a per passenger basis. Children are included in this count, however in many cases discounts apply depending on the age of the child. Please note however that for a “Meal Plan” a child accompanying adults will not be included and will incur an additional meal charge.
It is the Agents responsibility to ensure Boundless Asia Travel (BAT) is notified of ALL travelling Clients even if a child is travelling without charge.
3. PAYMENT
All product pricing is quoted in United States Dollars (USD). Boundless Asia Travel must receive a deposit of 25% before reservations for your independent travel program can be initiated. The balance of payment is due 30 DAYS PRIOR TO ARRIVAL of the client (start of journey). Reservations received less than 30 days prior to departure must be paid in full at the time the booking is received. Payment shall be made in US dollars, into the account specified in the invoice Non-payment in advance will result in cancellation of tour, unless Agent credit terms are arranged in advance with Boundless Asia Travel (BAT). Any cancellation charges levied by suppliers will be charged to Agent.
4. ACCURACY, SERVICES AND MODIFICATION OF SERVICES
The scope of contractual services rendered by BOUNDLESS ASIA TRAVEL (BAT) is set out in this current confidential tariff and the specifications in the relevant tour confirmation documents received by Agent. Any amendments to and modifications of contractual services only apply when confirmed in writing by BOUNDLESS ASIA TRAVEL (BAT), who reserve the right to charge additional fees and/or surcharges for such approved change in services rendered.
Transport Timings: All transport (flight, boat, train, bus, car etc) timings are provisional and could be subject to change. Agents will be informed of any major change as soon as BOUNDLESS ASIA TRAVEL (BAT) is notified.
Additional expenses incurred due to change, delay or cancellation of any flights, or any delays or events beyond BAT’s control, will be the responsibility of the client. Flights are occasionally subject to overbooking or cancellation. If this occurs, Boundless Asia Travel’s correspondent companies will do all possible to assist clients in boarding or finding alternate arrangements.
IT MUST BE STRESSED THAT THIS IS DONE AS A COURTESY TO CLIENTS, AND BOUNDLESS ASIA TRAVEL CO,. LTD CANNOT BE HELD RESPONSIBLE FOR DENIED BOARDING, NOR FOR THE ADDITIONAL COSTS THUS INCURRED, NOR FOR MONIES NOT RECOVERED FOR MISSED LAND ARRANGEMENTS DUE TO AIRLINE DELAYS.
After commencement of journey:
Any such requests for changes in services rendered once the Client journey has commenced, including changes in itinerary items, will only be permissible subject to receipt of written authorization for such changes and/or additional fees for said services from Agent or payment made directly by Client to BOUNDLESS ASIA TRAVEL (BAT).
Forced modifications:
Should it become necessary for BOUNDLESS ASIA TRAVEL (BAT) to modify or amend the scope of contractual services rendered through the result of changes in third party supplier services (e.g. changes or cancellation of airline, train, bus, or other transport schedules; hotels overbooked etc.), BOUNDLESS ASIA TRAVEL (BAT) will do its utmost to replace said service(s) - however it may not be possible always to provide an alternate service. BOUNDLESS ASIA TRAVEL (BAT) shall not be held liable for any losses (real or otherwise) as a result of such third party actions.
5. SURCHARGES
The price of Agents tour arrangements can be varied due to changes in third party service costs, e.g. peak season surcharges, fuel surcharges, scheduled airfares, government imposed fees, compulsory meals, Visa increases and any other service surcharges which are imposed on to BOUNDLESS ASIA TRAVEL (BAT). We will endeavour to notify Agents of such increases as early in advance as possible, however Agent acknowledges that such surcharges are beyond the control of Boundless Asia Travel (BAT) and therefore we must pass on such surcharges to Agent/Client.
6. CANCELLATION
If Agent wishes to cancel booked and CONFIRMED services, it must do so in WRITING to the BOUNDLESS ASIA TRAVEL (BAT) BOOKING CENTER in Phnom Penh (contact details above); cancellation fees will apply as follows:
- 31 or more days before arrival - No cancellation fee
- 15 to 30 days before arrival date - 30% of tour price
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- Less than 14 days before arrival date or No Show - 100% of tour price
INTERNAL AIR:
• 25% cancellation charge if cancellation is received after the ticket is issued
Special cancellation fees may apply if specified in the quotation. In addition, BOUNDLESS ASIA TRAVEL (BAT) may claim losses exceeding the flat rate cancellation fee, whenever proof of such loss can be provided. In such instances, the client is entitled to furnish proof to BOUNDLESS ASIA TRAVEL (BAT) that no loss has yet occurred or that it is considerably lower than the excess amount charged. BOUNDLESS ASIA TRAVEL (BAT) is entitled to pass on additional costs to the client if charged for by service providers (e.g. fees for unoccupied beds / seats).
7. INSURANCE
It is a condition of booking with every Agent that Agent ensures its Clients have adequate insurance covered. Such insurance coverage should provide sufficient coverage against unexpected cancellation charges, journey delays, medical costs that might be incurred while travelling overseas, loss of money, or belongings, or personal liability claims. In the event of a claim for loss or damages, in the first instance Client and/or Agent should make such claim through the Insurance provider.
8. SERVICE RATINGS
There is no standard method of rating hotel’s, transport services, guides etc across the world. Many counties have differing official and unofficial ways of assessing these services and some do not rate services at all. Therefore BOUNDLESS ASIA TRAVEL (BAT) has used its discretion to rate services such as Hotel rooms as “Deluxe plus “Deluxe”, “First”, “Superior”, and “Medium” etc. Therefore please check with BOUNDLESS ASIA TRAVEL (BAT) at time of booking to clarify which level of service is being booked and to notify Clients of such.
9. DATA PROTECTION & PRIVACY
BOUNDLESS ASIA TRAVEL (BAT) will respect the privacy of Agent and/or Client’s data which Agent supplies to BOUNDLESS ASIA TRAVEL (BAT) in accordance with BOUNDLESS ASIA TRAVEL (BAT) Privacy Policy. BOUNDLESS ASIA TRAVEL (BAT) will comply with all applicable data protection legislation in respect of it. Agent agrees to keep its Clients data accurate and up to date and promptly to send BOUNDLESS ASIA TRAVEL (BAT) any new or revised Client data. Unless BOUNDLESS ASIA TRAVEL (BAT) has Agents express written consent BOUNDLESS ASIA TRAVEL (BAT) will only disclose Client data to third parties if this is required for the purpose of completing Agents transaction.
However, BOUNDLESS ASIA TRAVEL (BAT) may disclose Client data to certain permitted third parties, who are bound by confidentiality codes, and when BOUNDLESS ASIA TRAVEL (BAT) is legally obliged to disclose such data.
10. FLIGHT RECONFIRMATION POLICY
a) If BOUNDLESS ASIA TRAVEL (BAT) booked the flight on behalf of the Tour Operator (domestic or International) then if required ) BOUNDLESS ASIA TRAVEL (BAT) has the obligation to reconfirm the flight for the PAX and/or assist the PAX in making changes etc to the flight(s).
b) If BOUNDLESS ASIA TRAVEL (BAT) did NOT book the flight (domestic or International was booked by PAX or Agent) then BOUNDLESS ASIA TRAVEL (BAT) is under no obligation to reconfirm for PAX and if PAX wishes to make changes then BOUNDLESS ASIA TRAVEL (BAT) may charge a handling fee for such changes and/or reconfirmation.
c) If an Airline changes a scheduled arrival/departure of a flight that a PAX is booked on (whether or not BOUNDLESS ASIA TRAVEL (BAT) booked the ticket) AND BOUNDLESS ASIA TRAVEL (BAT) is notified of this change IN ADVANCE then BOUNDLESS ASIA TRAVEL (BAT) is obligated to assist the PAX to reconfirm on the new flight time (or alternate flight) and if required to amend or change the PAX itinerary (also to advise TO of such changes).
d) If BOUNDLESS ASIA TRAVEL (BAT) makes a change to a PAX ticketed flight (regardless of who booked the original flight) then BOUNDLESS ASIA TRAVEL (BAT) will RECHECK and RECONFIRM ALL OTHER FLIGHT SEGMENTS PAX is holding, especially International sectors that may be linked to a Domestic transfer. In certain instances a change to a ticketed flight sector may trigger an automatic cancellation of all other connected sectors (including International) so it is imperative that BOUNDLESS ASIA TRAVEL (BAT) RECHECK these other sectors and ensure the relevant airline(s) have the updated flight information.
11. LIMITS ON BOUNDLESS ASIA TRAVEL’S RESPONSIBILITY
Boundless Asia Travel Co., LTD, its employees, shareholders, officers, directors, successors, agents and assigns (collectively BAT), does not own or operate any entity which is to or does provide goods or services for your trip. It purchases transportation (by aircraft, coach, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers (including from time to time other affiliated Boundless Asia Travel companies). All such persons and entities are independent contractors. As a result, BAT is not liable for any negligent or willful act of any such person or entity or of any third person.
In addition and without limitation, BAT is not responsible for any injury, financial or physical loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or services whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time. There are many inherent risks in adventure travel of the type involved here, which can lead to illness, injury, or even death. These risks are increased by the fact that these trips take place in remote locations, far from medical facilities. Passenger assumes all such risks associated with participating in this trip.
Travel Advisories and Warnings: It is the responsibility of the traveller to become informed about the most current travel advisories and warnings. In the event of an active State Department Travel Warning against travel to the specific destination location(s) of the trip, should the traveller still choose to travel, notwithstanding any travel advisory or warning, the traveller assumes all risk of personal injury, death or property damage that may arise out of the events such as those advised or warned against.
Arbitration Agreement: Any controversy or claim arising out of or relating to these Terms and Conditions, to the Limits on Boundless Asia Travel’s Responsibility clause, to the brochure, to any information relating in any way to the trip, to the trip itself, or to any products or services related to the trip, shall be settled solely and exclusively by binding arbitration in Phnom Penh, Cambodia, in accordance with the Commercial Arbitration Rules of the Cambodian Arbitration Association, except that (a) in lieu of a personal appearance at arbitration, the arbitration may be conducted by telephonic means, (b) arbitration is the exclusive forum for dispute resolution (no court actions), and (c) except as otherwise provided by statute, each party shall bear its own costs and expenses and an equal share of the arbitrator and administrative fees.
Traveller’s Representations: The traveller represents that neither he nor she nor anyone travelling with him or her has any physical or other condition or disability that could create a hazard to him or herself or other members of the tour. BAT reserves the right to decline to accept anyone on a trip, and to remove from the trip, at his or her sole expense, anyone whose condition is such that he or she could create a hazard to himself or others, or otherwise impact the enjoyment of other passengers on the trip.
13. GENERAL
Prices quoted apply according to the validity specified in the quotation. Agent is responsible to ensure clients have valid passport, visa and health documents for the countries booked. Any delay, change or cancellation of booking as a result of the passengers passport, visa, health or currency control provisions of the individual country being travelled to, will result in cancellation charges.
If BOUNDLESS ASIA TRAVEL (BAT) agrees to arrange visa services it does so on behalf of the Client and/or Agent and cannot accept any responsibility for delays or Visa refusal by the respective government agencies.
Should any clause or provision of these Terms & Conditions become void or unenforceable, the validity of the remaining Terms & Conditions shall not be affected or impaired thereby.
These Terms & Conditions, including additional Terms & Conditions notified to Agent at time of booking apply in all countries that BOUNDLESS ASIA TRAVEL (BAT) provides services and any action brought against BOUNDLESS ASIA TRAVEL (BAT) from Agent and/or Client shall be limited to the responsible BOUNDLESS ASIA TRAVEL (BAT) operations office where the disputed services were rendered.
© 2012 BOUNDLESS ASIA TRAVEL CO., LTD, BAT
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